Claims

Excellence, Expertise, Experience … Every Time! 

That is what you can expect from The Guarantee. Our deep insurance heritage allows us to provide world-class claims service when you need it most.  Whether your claim is for Surety, Directors' & Officers', or Home and Auto, our team is here to support you through the process.

Our philosophy is built around a core principal of empathy-in-action.  In the unfortunate event of a claim, our dedicated in-house professionals put themselves in your situation, anticipating and responding quickly to your needs.

We know unforeseen events can be stressful and frustrating.  Rest assured we’re here to make the process as painless as possible.  We’ll help ensure that your claim is handled swiftly and with compassion, integrity and professionalism. Here’s what you can count on from the Guarantee:

Exceptional Claim Handling

  • Our dedicated in-house claim professionals have deep knowledge and experience to ensure excellence in claims handling, every time.
  • We are ready to serve you 24 hours a day, 7 days a week, across Canada for Personal Insurance.
  • We have specialized professionals working across North America in over 200 offices, including 90 locations within Canada to handle Transportation crisis situations, available 24/7 to get you back in business.
  • Our staff is committed to communicating with you throughout the claims process to keep you in the know.
  • We eliminate the uncertainty by providing a thorough explanation of our claim handling procedures and coverages. No need for guesswork on your part.
  • We focus on making it easy, efficient and convenient to work with us.   

Flexibility

  • We stand out as a leader in the industry because we go out of our way to be flexible and accommodating with our clients. We consistently demonstrate empathy in our claims decisions.
  • Our trusted partners who perform the work required to get you back on track are best in class.  You can rest assured they value the same high standards of quality and customer satisfaction as we do at The Guarantee.
  • Due to the uniqueness and complexity of different types of products and claims, we employ leading technical experts to ensure you have the most skilled team on your side. 


More value. Every time.

If you have a claim, please get in touch with us to report it.

Got a question about our claims process in general? Contact us at NewClaims@theguarantee.com.