As a result of the high winds and severe weather in South Western Ontario, our claims line is experiencing an extremely high volume of calls. As we manage this high call volume, wait times are longer than normal. At this time, we encourage you to email ReportNewClaim@theguarantee.com. To help us better serve you, please have your policy number ready when you call or include it in your email. We appreciate your patience and understanding as we work through this call volume.