As a result of the high winds and severe weather in South Western Ontario, our claims line is experiencing an extremely high volume of calls. As we manage this high call volume, wait times are longer than normal. At this time, we encourage you to report a claim by email ReportNewClaim@theguarantee.com or through the GUARANTEE GOLD Mobile Application.
To help us better serve you, please include your policy number and detailed information of your claim in emails or in the comments section of the Mobile App. Photos are encouraged. We appreciate your patience and understanding as we work through this high volume of claims reporting and we encourage any mitigation efforts made in attempt to avoid any further damage.