By delivering on our promise to you, we will handle your claim swiftly and with compassion, integrity, and professionalism. Our GOLD® team will work closely with you, providing the support and attention you need to ensure your life returns back to normal without delay.
Find out what to do in the event of a loss.
We know unforeseen events can be stressful, emotional and complicated. Rest assured we’re here to take the guess work out of the process and have it be as effortless as possible. Here’s what you can count on from The Guarantee:
If you have a claim, please contact us to report it at 1-888-998-1872.
Email options available: ReportNewClaim@theguarantee.com (Ontario, Atlantic, and Western Canada) or NouvelleReclamation@lagarantie.com (Québec).
The following documents may be requested when reporting a claim, so be sure to keep them in a safe and secure location:
You may be asked to sign a consent form in order to allow us to collect personal information from third parties and/or a proof of loss form and/or a non-waiver agreement form.
Our complimentary Home Appraisal Service is available to our GUARANTEE GOLD® customers to help you understand the value of your residence and to provide practical tips to improve overall safety and mitigate claims. We’ll complete a review of your entire interior and exterior property, make recommendations and provide tips to help protect your home, family and possessions.
The appraisal is conducted by one of our professional, experienced, and trained GUARANTEE GOLD appraisers during an appointment that is convenient for you.
Find out more about Appraisals.
Use the risk management suggestions in our Appraisal and Risk Management Guide to conduct a review of your home. Follow the prevention, planning and practice tips, designed to help protect your possessions and keep your home safe.
It is GUARANTEE GOLD’s mission to address the water challenge beyond merely promoting water mitigation options – and move to providing meaningful solutions for the many types of water damage that every homeowner’s assets are exposed to. To meet this challenge, we have responded by designing mitigation solutions and prevention methods by establishing GOLD Watermark – GUARANTEE GOLD’s water mitigation program.
What services are offered under the GOLD Watermark program?
GOLD Watermark provides a complimentary installation of an automatic water shut-off system, called AquaTrip®. A water mitigation program, first of its kind in the Canadian insurance marketplace.
What is AquaTrip?
Find out more about AquaTrip:
Register your AquaTrip device here. By providing your email address we will confirm registration of your device and ensure policy discounts are applied upon your renewal.
In addition, we are pleased to offer all of our clients access to GUARANTEE GOLD’s preferred installer network to assist with the installation of additional water mitigation devices:
To know more about the GOLD Watermark program send an email to firstname.lastname@example.org.
Up to $5,000 to cover the costs for the installation of a water mitigation device correlating an eligible water related claim.
An appraisal designed to assess potential sources of water damage for the interior and exterior of your home and property.
Infrared thermography consultations to detect small variances in heat that can diagnose moisture and potential fire hazards within the home.
Street-side visual assessments to determine the presence of roofline ice dams and guidance on how to address the issue.
Our Mobile App designed to help customers plan ahead and pro-actively take safety measures to protect your homes and belongings from expected harsh weather conditions.
Learn more about the GUARANTEE GOLD Mobile App.
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