Report a Claim

If you have a claim, please contact us to report it at 1-888-998-1872.
Email options available: ReportNewClaim@theguarantee.com (Ontario, Atlantic, and Western Canada) or NouvelleReclamation@lagarantie.com (Québec).

The following documents may be requested when reporting a claim, so be sure to keep them in a safe and secure location:

  • Written statements with respect to the facts about the loss
  • Invoices and/or statements of accounts
  • Contracts and/or photos
  • Any other documentation you have to help us assess the damages

You may be asked to sign a consent form in order to allow us to collect personal information from third parties and/or a proof of loss form and/or a non-waiver agreement form.