Since 1872, our customers have trusted The Guarantee Company of North America (The Guarantee) GCNA with their insurance needs. To retain their trust, it is important to us to maintain a high degree of integrity in handling the information we gather about our customers. We are committed to protecting the privacy of the personal information of our customers.
As of January 1, 2004 the federal Personal Information Protection and Electronic Documents Act ("PIPEDA") applies to the operations of insurance companies. PIPEDA, which sets out the rights of the consumer and duties of the company to protect personal information, puts into law the privacy practices that we must follow. Our commitment is to safeguard the privacy rights defined in PIPEDA and all other relevant laws.
Collecting personal information about you is essential to our ability to offer you high-quality insurance products and appropriate insurance coverages as well as to provide you with on-going service relating to your insurance needs. We take great care to keep your personal information that we collect accurate, confidential and secure.
The price for a surety bond is calculated as a fee for a prequalification service and is related to the type and dollar value of the contract being guaranteed, whereas insurance policy premiums are based on the insurance company's statistical data which show that it will incur a certain number of claims for losses during the term of the policies.
We ask you for only the information we need
Why we need the information
Generally, we need to collect personal information for the following purposes, to:
We will make sure you understand why we need the information by using clear, understandable language when we identify the purpose.
We will obtain your permission
We will limit how long we keep information
We are responsible for your information
How we protect information
How to request an update or correction
How to register complaints
For more information, please contact our Privacy Officer at 4950 Yonge Street Suite 1400, Toronto, Ontario M2N 6K1, or by e-mail at firstname.lastname@example.org.
Each company, employee or agent is responsible for personal information under his or her control and shall designate an individual or individuals to be accountable for compliance with this Code.Principle 2 - Identifying Purposes
The purposes for which personal information is collected shall be identified before or at the time the information is collected.Principle 3 - Consent
The prior knowledge and permission of the individual are required for the collection, use or disclosure of personal information, except for legal or security reasons.Principle 4 - Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes identified. Personal information shall be collected by fair and lawful means.Principle 5 - Limiting Use, Disclosure and Retention
Personal information will not be used, disclosed or retained for purposes other than those for which the information was collected, except with the permission of the individual, or as permitted or required by law.Principle 6 - Accuracy
Personal information shall be as accurate, complete and current as is necessary for the identified purposes for which it is to be used.Principle 7 - Safeguarding Information
Personal information will be protected by safeguards appropriate to the sensitivity of the information.Principle 8 - Openness
We will make readily available to our customers specific information about our policies and procedures relating to the management of their personal information.Principle 9 - Individual Access
Upon request, an individual will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.Principle 10 - Handling Customer Complaints and Suggestions
Individuals can address any complaint regarding compliance with the above principles with our Privacy Officer at email@example.com
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