These are unprecedented and challenging times for people, businesses and communities in Canada, the United States and the rest of the world.
We continue to work around the clock to remain as responsive as possible to those impacted by COVID-19. Our focus is on the well-being of our employees and to be there for you -- our customers and agents -- when you need us.
Insurance is an essential service. We play an important role, along with our agent and supply chain partners, in helping to protect people and businesses from the impacts of accidents, natural disasters and catastrophes. Beyond that, our services enable the delivery and trade of essential goods – including to grocery stores, pharmacies and healthcare providers.
The decisions we are making will continue to be guided by public health authorities in Canada and the United States.
We have taken and will continue to take every step necessary to protect employees, customers and agents, while ensuring that we remain open for business.
We are committed to supporting people and businesses facing financial challenges as a result of the pandemic. That is why we moved quickly to provide flexible relief measures, including waiving of missed payment fees, payment deferrals and premium adjustments. We are focused on those who are ill, elderly and those who have experienced job loss due to the impacts of COVID-19 as well as customers driving less.
In fact, since the onset of the COVID-19 pandemic, we have helped more than 1 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in more than $350M in relief.
We have also committed more than $4 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic and to ensure that resources are available to those in need.
As businesses reopen, we recognize that some individuals may continue to require financial relief and we are working with customers and agents on a case-by-case basis to help. We encourage those with concerns to contact their agent to discuss options that best meet their needs.
Finally, we are committed to the health and well-being of our employees. We are communicating regularly and keeping them apprised of the actions we are taking in response to the pandemic. I am grateful to all our employees who have shown tremendous dedication and flexibility during this challenging time.
While the financial markets remain volatile, our operations and capital position are strong. We are well-positioned to continue to serve our customers and agents and support communities through this stressful period.
This is a difficult time for all but serves as a reminder of why Intact exists – to help people.
I am confident we will get through this by working together with our communities, and with governments and public health authorities.
We value these relationships and we are here to help. If you have any questions, please do not hesitate to reach out through one of the channels included here.
Chief Executive Officer
Intact Financial Corporation